- Be for-the-business (1x this week, should take about 15 minutes).
Early this coming week, select a high-stakes or contentious interpersonal interaction (email, text, Skype, phone, or in-person) that you were recently involved in. It could be something that has ended or that is ongoing, either way will work. With this interaction in mind, take about 15 minutes to journal your responses to the questions below:
- What got and held your attention about this interaction or the people involved in it?
- Was your focus on what’s for-the-business?
- Were there issues and considerations that were part of this interaction that weren’t really for-the-business? To test this, review the challenge questions from this week’s lesson and consider what you could leave behind about this interaction or the people involved in it.
- In what ways might the ladder of inference have been at play here, taking your focus off the business?
- Did I close the loop by taking a stand or did I stop short in some way, leaving it for someone else to complete the sentence, solve the problem, or own the solution?
- Did I write up an email analysis of the issue but fail to make a recommendation?
- Did I stay quiet in that meeting when I could have offered something because I “didn’t want to stick my neck out” or for some other reason?
- Did I not pick up an unsolved issue in that email thread because I figured someone else would do it or because no one specifically asked me?